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Cycle World

schwim said:
IIRC, Husaberg(AUS) adopted a very aggressive warranty plan w/the '04 Bergs.
json
Click to expand...

Husaberg Australia actually introduced the 12 month parts and labour warranty back in '02. It was introduced about 2 months after the release of the '03 model and was made retrospective to any 03 bike that had been sold up until that date.

They have continued the same warranty for the 04 model. The only change was for the limited edition 04 FE501. As these bikes still had the SEM ignition they increased the warranty on the stator to 2 years.

The warranties are not subject to dealers performing any routine maintenance though there are some exceptions to the warranty that are not spelled out. For example on my 03 the auto decomp mechanism was considered a wear item and not covered by warranty.

The 2 year Husky warranty has also been promoted in Australia. Lets hope the whole industry goes this way.
 
As far as Bergs go Australia really is the Lucky Country, 03 & 04 bergs all come with 12 months parts and labour.

200 Bergs also had same 12 month warranty, 01 & 02 had only 3 mth parst only same as KTM's.

Cheers
Horto
 
[marq=right]I'm sure the dealers are reaping the benefits of the system there.[/marq]

[fade]I spoke to Mike Klausen(no longer affiliated w/BMG) and he was not aware of the Australian distributor's decision.[/fade]

I had hoped he would pass on the ideas and maybe we'd see somthing of the same sort.



[marq=left]But so far, no joy :([/marq]

thanks,
json

P.S., just testing the new forums system :)
 
Mike Klausen is no longer with BMG? I wonder why he left? Maybe he saw the writing on the wall.
 
schwim said:
[fade]I spoke to Mike Klausen(no longer affiliated w/BMG) and he was not aware of the Australian distributor's decision.[/fade]
Click to expand...

If he was helping BMG make too much progress for Husaberg, KTM probably moved him over to their organization.
 
In defense of BMG / Husaberg Austria:

Mikes position with BMG was to some degree considered part time and / or on an as needed basis. This also providing it did not interfere with his primary interests. From what I understand Mike is quite busy with his primary which has to do with the distribution of high performance aftermarket components tailored to the minibike market. As for Mike being involved in the future....it does not appear to be likely.

Sincerely,
Dale
 
Mike is still involved with BMG and will continue as long as he wishes. He does have other interests.

A warranty program has been on the table of discussion. We are not ignoring the need. Its a simple math question.

The Cycle World issue is unfortunate, although not discouraging nor surprising.

These bikes do and will speak for themselves, under the seats of riders, not magazines.

Although I havent checked the wall lately for whatever has been wriiten, I wouldnt pay much attention to it. Husaberg is a unique and individual bike, and it will evolve to find its special spot in the North American marketplace......as it is doing worldwide.

Best Regards
Josh
 
The Cycle World issue is unfortunate, although not discouraging nor surprising.



Hi Jedi,
I completely disagree. Cycle World is a highly regarded international publication. The negative press will indeed impact the overall opinion of Husaberg in particularly that of the non initiated masses (ie potential buyers).

BMG goofed.
It was a big mistake that should not have happened.

Please excuse my outburst. I simply beleive in calling a duck a duck.

Dale
 
Hi, Jedi and all others.

""The Cycle World issue is unfortunate, although not discouraging nor surprising.
""
I think it is unfornate, discouraging and surprising to say the least, for a product that started the lightweight four stroke performance trend, to be the last in line of a 11 bike shootout.

""These bikes do and will speak for themselves, under the seats of riders, not magazines.
""

That is true for all bikes Jedi.
Be it good or not, people buy and read these magazines and the majority will be influenced in buying decisions and what people think of a brand.

""Husaberg is a unique and individual bike, and it will evolve to find its special spot in the North American marketplace......as it is doing worldwide. ""

That is indeed our opinion.
But the bulk of the market would not even consider buying a Husaberg having read that, and I qoute; ""the bike is for people who thought of buying a KTK 10 years ago""" unqoute.

A sentence like this destroys a big market singlehaningly.

Why the bike was not set up for this test ??
I would fire that person.

Sigh...............................

Heimir Bardason
 
If I had'nt already purchased mine,that article
would have pushed me off the fence the other way.
It was this site that put me on the berg,I almost
didn't buy it.
 
Obviously the bike should have been more prepared. Probably should have been hand delivered and on site for prep work. I have no problem admitting that we are at fault for the bad press.

However, there will be more tests.

My point being that one test does not destroy the integrity nor the life of the brand in NA. As you know better then most, the bike has qualities that are unique to it.
 
[marq=left]Jedi: The Cycle World issue is unfortunate, although not discouraging nor surprising..."[/marq]



I absolutely agree with Dale… and could not be more confused with Jedi’s dismissal of the Cycle World review. Considering Husabergs precarious situation in the states, every review carries significant weight...

I think this is a sound indication of BMG’s intention to remain a distribution company and not a sales/promotion company when it comes to Husaberg. It would appear that BMG views Husaberg is a low profit, high risk product line with limited future profit potential.

The truth may be that they only agreed to distribute Husaberg just to keep relations with KTM…

I guess they have better and more profitable product lines to represent…


~ Ken
 
These bikes do and will speak for themselves, under the seats of riders, not magazines
Unfortunately, that is not the case. A good friend of mine who still rides his 98 FE400 Elduro was waiting to read a report on the 04 Bergs as the old 98 is ready to be retired. Actually, it doesnt run and he isnt going to sink anymore money into it. Because you cant test ride a bike, he has to rely on mag tests.

I know for a fact, that after reading the CW test, he picked up the phone and ordered a new Husky TE450. He told me that he wanted a new Berg but he just couldnt bring himself to going through all the headaches again.
Click to expand...
Click to expand...
 
Hey Jedi -

With reviews like Cycle Worlds, and your "there's always tomorrow" attitude towards the test, I'm afraid Husaberg will maintain its potential for years to come...


~ Ken
 
I'm sure there are many examples pro and con. This past year has revealed countless experiences of each.

Many of the dealers that are on board with berg now became convinced after riding a berg.

I want to be careful not to piss everyone entirely off in this post.

What has occured with Cycleworld, is again, unfortunate. However, it is not going to discourage us in the promotion, selling and distribution of the bikes, and the support of those here in North America.

We will remain persitant in supportng the brand, and yes, become better at it.

There is very little I can do about the past. We can, however, continue to build strong relationships with key dealers and build a strong network of support for the customers and enthusiasts of this bike.
 
Jedi:

Why doesn't Husaberg or BMG offically recognize this site?
Business partners all the time with other business. This site seems like a underutilized resource to me. Perhaps its time to do things a little differently. All you have to do is read the posts and you will discover that most people purchased Husabergs because of this site (a few at least ) or most importantly did not dump their Bergs during the times of no distributorship.

Its time to think out of the box. No offense to HMS :lol:
 
OK Jedi, I want to step out of this discussion, but before I do there's something I need to point out.

In your last post you discuss how you (BMG) are not discouraged by the Cycle World review, and you intend to continue supporting and promoting the product.

I think you're missing the point here. It's not BMG being discourage that concerns us, it's all of the current and potential future Husaberg owners that are becoming discouraged...


Regards ~ Ken
 

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