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Question Jedi

LINEAWEAVER

LINEAWEAVER

Joined Jul 2001
3K Posts | 1+
El Sobrante, Ca. 94803
Hi Josh,
Perhaps you missed this in an earlier post:

Rhetorical questions:
Is mass exposure what was wanted / needed for Husaberg?
Is it better to be elite or mainstream?

My opinion:
Brett is a "Salesman" and accomplished his goal of moving product.

Now that Husaberg product is in the field whom shall insure follow up support? My guess is the dealer network.

The big question:
Who is going to support the dealer network?

Dale
 
Hi Dale.
When you say "who is going to support the dealer network"
What do you mean precisley?Are you refering to sales support or service support and what support do you feel is not being provided at this time?
....Bruce
 
Dale,

I'll try my best.

The importers goal is to sell bikes.Our strategy has never been to mass market them.
Elite I'm not sure is the term I would use. Grass roots, enthusiasts has been our goal.

Brett is not a salesman. Hes a poor sales man. HAHAHA Sorry Brett, but he would tell you the same.

Brett is a marketer, a good one. He was able to gain exposure when not only was it not there, it was very negative. He did a terrific job.

The big question ?
Dealer support. We have Roy, Josee, some new hires to be announced and an extensive team in North Carolina that have been supporting dealers for a long time. If dealer support is a concern, it is the one thing that I am very confident in.

Finding new dealers is the big challenge.

Yours Truly
jedi
 
Re: RE: Question Jedi

nsman said:
Hi Dale.
When you say "who is going to support the dealer network"
What do you mean precisley?Are you refering to sales support or service support and what support do you feel is not being provided at this time?
....Bruce
Click to expand...

Hi Bruce,
"Parts and Technical support for bikes in the field that are pre 2004".
Dale
 
Jedi said:
Dale,

I'll try my best.

The importers goal is to sell bikes.Our strategy has never been to mass market them.
Elite I'm not sure is the term I would use. Grass roots, enthusiasts has been our goal.

Brett is not a salesman. Hes a poor sales man. HAHAHA Sorry Brett, but he would tell you the same.

Brett is a marketer, a good one. He was able to gain exposure when not only was it not there, it was very negative. He did a terrific job.

The big question ?
Dealer support. We have Roy, Josee, some new hires to be announced and an extensive team in North Carolina that have been supporting dealers for a long time. If dealer support is a concern, it is the one thing that I am very confident in.

Finding new dealers is the big challenge.

Yours Truly
jedi
Click to expand...

Josh,
Such is a quality answer that I can respect.
Thank you.

Sincerely,
Dale
 
Re: RE: Question Jedi

LINEAWEAVER said:
nsman said:
Hi Dale.
When you say "who is going to support the dealer network"
What do you mean precisley?Are you refering to sales support or service support and what support do you feel is not being provided at this time?
....Bruce
Click to expand...

Hi Bruce,
"Parts and Technical support for bikes in the field that are pre 2004".
Dale
Click to expand...

The level of support for the 04 and newer machines is on a par with other machines it is in competition with in this industry,even a bit better with regards to parts and accessorys.Service is always an issue when the dealer is not capable of providing the required service to the customer.It is refreshing to note that Dixie are having a hard time finding dealers, as I take this to mean" good" dealers.
As far as supporting pre-04 models,really, Dixie sales will stock any fast moving part that is still available from the manufacturer.As far as service is concerned many of the issues with the older machines are well documented and what can be resolved has been.
All we , as a customer and dealer body expect from a distributor is that they try the best they can.It has been said many times on this site that the situation with Husaberg in North America has never been better.
You ,as a venerable tuner, have vast experince with the 90's bikes and have,in the past ,tried to help in any way you could.There has been, and continues to be, an opportunity for you to use this knowledge and experience to professionally help those that have the older machines.The question is only do you have the will,maybe it is time to patch up your differences with BMG/Dixie sales,and get back at it.
....Bruce
 
Re: RE: Question Jedi

nsman said:
LINEAWEAVER said:
nsman said:
Hi Dale.
When you say "who is going to support the dealer network"
What do you mean precisley?Are you refering to sales support or service support and what support do you feel is not being provided at this time?
....Bruce
Click to expand...

Hi Bruce,
"Parts and Technical support for bikes in the field that are pre 2004".
Dale
Click to expand...

The level of support for the 04 and newer machines is on a par with other machines it is in competition with in this industry,even a bit better with regards to parts and accessorys.Service is always an issue when the dealer is not capable of providing the required service to the customer.It is refreshing to note that Dixie are having a hard time finding dealers, as I take this to mean" good" dealers.
As far as supporting pre-04 models,really, Dixie sales will stock any fast moving part that is still available from the manufacturer.As far as service is concerned many of the issues with the older machines are well documented and what can be resolved has been.
All we , as a customer and dealer body expect from a distributor is that they try the best they can.It has been said many times on this site that the situation with Husaberg in North America has never been better.
You ,as a venerable tuner, have vast experince with the 90's bikes and have,in the past ,tried to help in any way you could.There has been, and continues to be, an opportunity for you to use this knowledge and experience to professionally help those that have the older machines.The question is only do you have the will,maybe it is time to patch up your differences with BMG/Dixie sales,and get back at it.
....Bruce
Click to expand...

Hi Bruce,
If indeed honest knowledgeable people are what Dixie sales seek, they can call and I will listen.

"It's real simple with me, Don't Lie or try to Cheat me"
Kenny Roberts

Best Regards,
Dale
 
Jedi said:
The big question ?

Dealer support. We have Roy, Josee, some new hires to be announced and an extensive team in North Carolina that have been supporting dealers for a long time. If dealer support is a concern, it is the one thing that I am very confident in.

Yours Truly
jedi
Click to expand...

this is the part that should interest you dale. if they've got it covered mate you've got to let it go i'm afraid.

regards

Taffy
 
Taffy said:
Jedi said:
The big question ?

Dealer support. We have Roy, Josee, some new hires to be announced and an extensive team in North Carolina that have been supporting dealers for a long time. If dealer support is a concern, it is the one thing that I am very confident in.

Yours Truly
jedi
Click to expand...

this is the part that should interest you dale. if they've got it covered mate you've got to let it go i'm afraid.

regards

Taffy
Click to expand...

Taffy my friend,
It is gone and has been for quite sometime. You of all people should be able to read in between the lines of my posts. :lol:

I was merely addressing the following quote:
"You ,as a venerable tuner, have vast experince with the 90's bikes and have,in the past ,tried to help in any way you could.There has been, and continues to be, an opportunity for you to use this knowledge and experience to professionally help those that have the older machines.The question is only do you have the will,maybe it is time to patch up your differences with BMG/Dixie sales,and get back at it."

Cheers,
Dale
 
Re: RE: Question Jedi

LINEAWEAVER said:
nsman said:
Hi Dale.
When you say "who is going to support the dealer network"
What do you mean precisley?Are you refering to sales support or service support and what support do you feel is not being provided at this time?
....Bruce
Click to expand...

Hi Bruce,
"Parts and Technical support for bikes in the field that are pre 2004".
Dale
Click to expand...

This is a very good point and must be addressed if anybody expects confidence from possible purchasers to take the plunge on new models - as it also impacts on resale. Spares need to be readily available for older bikes especially as it is impossible to find any aftermarket parts such as plastics due to the smaller number of bikes in the market compared to others such as honda, yam etc.
 
Re: RE: Question Jedi

Aussieforce said:
LINEAWEAVER said:
nsman said:
Hi Dale.
When you say "who is going to support the dealer network"
What do you mean precisley?Are you refering to sales support or service support and what support do you feel is not being provided at this time?
....Bruce
Click to expand...

Hi Bruce,
"Parts and Technical support for bikes in the field that are pre 2004".
Dale
Click to expand...

This is a very good point and must be addressed if anybody expects confidence from possible purchasers to take the plunge on new models - as it also impacts on resale. Spares need to be readily available for older bikes especially as it is impossible to find any aftermarket parts such as plastics due to the smaller number of bikes in the market compared to others such as honda, yam etc.
Click to expand...

Thank You!
Post sale technical support has always been "The Husaberg Curse". In particularly true regarding pre 2004 models.

Happy somebody gets it.

Dale
 
Jedi said:
Finding new dealers is the big challenge.

Yours Truly
jedi
Click to expand...

Splatt had previously written:

"I met josh barrett and co (They flew me and the other reps to canada for a rep meeting). They decided that they only wanted 1 dealer per state (Ca. being exempted from that decision). Myself and the other reps tried to explain to them that they were mistaken; that the U.S. market was/is different then the canadian market and would require more than one dealer in states with large metropolitan areas. As Le Frog stated, I did already have a new dealer ready to sign up and they (BMG) told me that they did not want to upset their established dealer (Premier Motorsports). "

Given what Splatt stated I don't think that Husaberg is in any danger or growing by leaps and bounds into a mainstream off road commodity.

My question is has that limited dealership network plan changed with the formation of Iron Mountain?
 
Husabutt,

Please take Splatt's comments with a grain of salt. I do not believe it to be accurate info. If you look at what has happened since BMG came on board, they obviously are not trying to have only one dealer per state. Look at Oregon as an example where they have BOSS, Bike Barn etc. He has twisted the facts to suit his situation. I think it was probably more along the lines of them not wanting to work with HIM as an individual. It is too bad that people can make statements on forums like this that are incorrect and others end up treating it as gospel.
 
8) Time for me to come out of the weeds. First of all want to wish Brett all the best, in his futrue endevors. 'nuff said.

There are many issues that I have read about over the last few days that I would love to comment on, and bring fact to, but fiction makes for better reading and entertainment for us all. If anyone wants to pursue with me personally great give me a call or send me an email my contact info is below.

For the last 4 years I have been part of the team, and have sat beside Josh in many factory meetings and the most important meeting, the original one at the KTM Offices in the US which brought Barrett into the mix. I am, and have been for the last 18 mths, been directing the business for Husaberg and Gas Gas for Barrett Marketing Group and now Dixie Sales. I been involved in the decision process for the rights and the wrongs but for the most part have felt that we as group moved the Husberg line forward in North America and now I look forward to moving the product forward with Dixie Sales. I am excited about the possibilities for our product and look forward to supporting the dealers and the customers of this brand. I am looking to hire a dedicated person who will bring enthusiam and knowledge to the Husaberg family on the West Coast, however until that time all dealers have been notified that I will be their contact.

Wishing everone success and goodwill for the coming year.
Thanks for Fryguy for letting me use his handle to post.


Roy Thomas
1-506-328-1203
[email protected]
 
"Thanks for Fryguy for letting me use his handle to post"
:?

Look forward to a call Roy.
Dale

PS
I don't wan't the job. Considering our colorful past I simply wish to hear what you have to say.
 
fryguy said:
8) Time for me to come out of the weeds. First of all want to wish Brett all the best, in his futrue endevors. 'nuff said.

There are many issues that I have read about over the last few days that I would love to comment on, and bring fact to, but fiction makes for better reading and entertainment for us all. If anyone wants to pursue with me personally great give me a call or send me an email my contact info is below.

For the last 4 years I have been part of the team, and have sat beside Josh in many factory meetings and the most important meeting, the original one at the KTM Offices in the US which brought Barrett into the mix. I am, and have been for the last 18 mths, been directing the business for Husaberg and Gas Gas for Barrett Marketing Group and now Dixie Sales. I been involved in the decision process for the rights and the wrongs but for the most part have felt that we as group moved the Husberg line forward in North America and now I look forward to moving the product forward with Dixie Sales. I am excited about the possibilities for our product and look forward to supporting the dealers and the customers of this brand. I am looking to hire a dedicated person who will bring enthusiam and knowledge to the Husaberg family on the West Coast, however until that time all dealers have been notified that I will be their contact.

Wishing everone success and goodwill for the coming year.
Thanks for Fryguy for letting me use his handle to post.


Roy Thomas
1-506-328-1203
[email protected]
Click to expand...

Mr. Thomas:

Thanks for filling in the blanks. Due to the scarcity and lack of official news from BMG/Husaberg/KTM speculation oftentimes gets the best of us. BMG has been the best thing to happen to Husaberg thus far. Should BMG have any official information releases in the future they can be forwarded here and we will post them on the site.

Eric
 
I also have to some weeds to come out of...

Granted, we are new to the Industry...but sometimes that is not a bad thing when your looking for an outside opinion. We, West Coast Dealers will soarly miss Brett as I feel he is the main reason Husaberg is where its at today...(contacts with Dirt Rider...the people he knows, etc.) however, I also have to commend BMG for standing behind Brett and taking risks themselves...Things Change...I know that is a fact..we can all hope that things will change for the better and once the dust settles, I'm sure BMG will hire the correct replacement...Part availability is getting better, however Gas Gas is slowing things again...they are very busy now, however, have always been there to answer questions we have had. Bob Slipp, our Tech help is very knowledgable and there are many dealers that are as qualified as anyone else. Sometimes personalities clash, that is no reason to bash a brand...and if someone doesn't perform as promissed and doesnt meet certain dealer requirements, then its possible they could lose support. We have confidence in Josh, Roy and the rest of BMG...

Kurt
Bike Barn MC, LLC
 
husabutt said:
Mr. Thomas:

Thanks for filling in the blanks. Due to the scarcity and lack of official news from BMG/Husaberg/KTM speculation oftentimes gets the best of us. BMG has been the best thing to happen to Husaberg thus far. Should BMG have any official information releases in the future they can be forwarded here and we will post them on the site.

Eric
Click to expand...

I too am impressed that BMG is coming onto the UHE to share info.

But, with all due respect (no *** directly aimed at you Husabutt), I am amazed about comments regarding scarcity of official news and folks expecting to know the "inside scoop" on the state of affairs of Husaberg (and BMG / Dixie / Iron Mountain / GasGas), considering that our only interest is in the goings on are related to our "toys". I presume that is why BMG et all keep us posted, we are their core and out of respect (and loyalty) they share with us, but it is not a "right" that we have. I can see dealers being concerned, it is their livelihood (investment) affected, and shareholders looking for investment return.

I hate to see Brett go, he did exactly what he set out to do, that is market the brand (it does however seem to me that there is more that Brett could do).

I have been closely watching BMG since they took over and they seem to have had a methodical plan before them and they have slowly been executing the plan. They have also said that they are in this for the long haul, and it appears to me that based upon the $$$$ invested in relation to the $$$$ made that this has not been treated as a quick buck venture with the plan of dumping it. I may be wrong, but I assume that they movement of Hbg to a USA facility will not save BMG any money (it will likely increase the cost?), but it should create a more responsive parts (and bikes) supply infrastructure that will ultimately ensure that more Husabergs are on the trail every weekend rather than waiting on parts.
 
tm-enduro said:
with all due respect (no *** directly aimed at you Husabutt), I am amazed about comments regarding scarcity of official news and folks expecting to know the "inside scoop" on the state of affairs of Husaberg (and BMG / Dixie / Iron Mountain / GasGas), considering that our only interest is in the goings on are related to our "toys".
Click to expand...

No offense taken TM and I do appreciate your views. One of the biggest complaints before BMG came along was the silence. I remember the phrase used in a post that "the silence is deafening". But then after the dark period, 2001-2002, BMG emerged and not only did everything a good distributer should do but came here and started talking to us. This was truly amazing to be able to converse with the people that hold our fate (or at least the ability to get parts) in their hands. Then Brett appeared and was virtually a regular here. Information flowed but nothing too serious. When BMG began their warranty program the news was released here first thanks to Brett. News is big business and people have an innate need to know whats going on. The lack of news coming out of a company can signal trouble. If a company does not have regular news releases the rumor mill will come up with something to satisfy the need to know. My advice to BMG, if they asked me, would be to put out small monthly news releases (they could be displayed here) to keep the constituents advised of new developments. The person who takes over Bretts old job could do this. This ultimately would let everyone know that Husaberg is alive and well just in case there are any doubts. However, caution must be used as increased sales may be the byproduct of such information.
 
I think we all agree that the occasional info sharing from BMG keeps a warm and fuzzy glow in the heart of the Husaberg core group. Lets just hope that that folks that have ridden the emotional roller coaster thru all the distributors don't get bored now that things are sort of smoothing out. :)
 

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