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Disturbed and conflicted

Joined Feb 2003
3K Posts | 384+
Escondido, Ca. USA
I am seriously considering purchasing a new KTM 300 EXC this weekend. I am happy about getting a new bike but on the other hand I hate it. What I consider my dream bike is a 05 550fe but how can it be justified. I have a 1997 600fx and a 01 470fx for which I have been waiting a long time for some parts. Not even 01 parts but 04 starter parts to update it (I am sure you all have read the thread which Scully started). If you can't get 04 parts, which should be the easiest to obtain in my opinion, how can you get older model parts or 05 parts. This pisses me off to no end as I have been waving the yellow and blue flag for a long time and have been a regular here at this site for years before I ever officially became a member.
I really enjoy not having a regular bike as it becomes a lifestyle of sorts. It seems like such a waste (no offense Supermoto team members) to have a quasi-race team when you really couldn't race these bikes at a semi-professional level anyway due to lack of parts availability!

What did the Husaberg ads used to say? I believe it was "life is short, have fun". Well I am getting older by the minute and not having any fun because I have no parts (poor me).

I feel like a traitor even typing the letters KTM. My family wants to go to the desert and have fun. They are putting pressure on me to be assimilated into mediocrity (get a KTM 300).

I really hope that BMG can see this vent/rant and perhaps rethink their business strategy. The current crop of Husaberg enthusiasts need to be dealt with in a manner that will ensure they come back for more.
The old business adage "just give me one shot at the customer" does not work.

I went in with both eyes wide open on both bike purchases and never expected too much in the way of support from Husaberg but I would have thought by now things would be a little different. Hopefully some day the North American market will become a priority for Husaberg as other countries seem to have far fewer issues relating to parts and warranties.
 
Hey Eric,

I can´t believe what you´re talking about. That makes me sad.
I can send you parts from Germany! :wink: I know,
that wouldn´t solve your problems. But, I don´t understand
why you need so many parts? And your bike would be new at all.
I have to visit my dealer really seldom. The most parts I need I can get from the aftermarket.
Genuine parts I need for example, I often take from a used dismantled engine which
lays in my garage. And anyway, by the time I have set up a little used spare parts stock.
If anything is damaged, mostly I can take it from there. No problem for me.
But sorry, I can´t imagine the situation if my dealer wouldn´t be in my vicinity or parts wouldn´t be available.
And I know, before you started your post, you´ve already think about all pros and cons.
Do you also want to sell your 2 Bergs?
Sorry to hear this news from you of all people.

best regards

Michael
 
Don't be too sad , those 300EXCs are great
bikes.I think if KTM hadn't stepped in Husaberg
would have went belly up.Yes it should be better,
the upgrades should have come sooner and they
should have fixed more customers complaints.
But if you buy any other European 2 stroke will
the parts be as easy to get as a KTM? I have
looked at GasGas and TM but would I be getting
another albatros?
 
Strange...

Does the importer not keep a stock of parts over there?

I have never waited more than 4 days for anything and that was my blocks that was not on stock by the importer. For the rest they keep everything on the shelf for delivery to any dealer within the country in less than 24h...

Daniel
 
hribman said:
I can send you parts from Germany! :wink: Do you also want to sell your 2 Bergs?


Michael

Thanks for the offer to provide parts Michael! The logistics may be a little tough though.

I would never sell my Bergs. They are awesome bikes. I just need something that can be ridden often without a long parts wait. A Husaberg fan I shall always be :) .
 
ypvs said:
Strange...

Does the importer not keep a stock of parts over there?

I have never waited more than 4 days for anything and that was my blocks that was not on stock by the importer. For the rest they keep everything on the shelf for delivery to any dealer within the country in less than 24h...

Daniel

Our importer is in Canada. They have recently taken over the distributorship for the USA and Canada. It is a huge nut to crack that is certain. BMG (the distributor/importer) has actually done a better job than all of the distributors before them. This is a large country and it will take time to get it right. I wish them much success. I feel though that first they must develop brand loyalty which is key. This will be a challenge.
 
The only reason that people are able to get parts for a KTM is because the dealer elected to put money up front and stock parts for the bikes, not because KTM is good at filling parts orders. In fact, go talk to the parts guy at a KTM dealer and be prepared for an earfull. It's plain business sence, if a dealer sells enough units then he is comfortable shelling out money to build up his inventory. A dealer that sells 5 to 8 TM, GasGas, Husky, Husaberg. etc will not be willing to stock alot of parts. My experience has been that only TM stocks most everything at the US distributor, Husky is next best. There are lots of stories of KTM and GasGas ('berg as well) owners waiting along time for parts. Owners of Japanese 4T's are finding that parts supply can be very iffy as well.
 
Hi Husabutt,
Since BMG has come to reign I have yet to wait more than a month for even the most obscure pieces. However, if you are receiving incorrect parts that is an entirely different story as BMG (unless otherwise specified) simply processes dealer provided information (part numbers).

To avoid unnecessary delay simply have your dealer request that his BMG representative confirm cross reference compatability prior to placing an order that may be questionable.

BMG has also proven quite accurate regarding ETA schedules.

If I may be of assistance please feel free to contact me personally.
Kind Regards,
Dale

[email protected]
phone / Fax: 510 223-9052
 
Husabutt

I am a little bothered by this post.

Either I am living in a surreal world or something is wrong here.

We have ample stock on Husaberg parts in Tennessee. Our fill rate is strong, and almost all parts, including B/O's are filled within a month. I personally review the reports that tell me this.

Our main focus is service. It is the only thing that will enable new bike sales. And to read this message it would appear that we are failing. Something doesnt pass the smell test.

A 300 KTM over a 05 550......I cant let that happen for your sake.:)

Husabutt, if we are unable to meet your expectations, a dedicated berg enthusiast, how can we hope to switch the minds of others.
 
Husabutt, READ THIS BEFORE YOU BUY A KTM!!!!
Here is my experience that jives with tm-enduro's point.
I am a proud owner of a ktm 520 (yes my new 650fe is quickly replacing her). I have had to go online and order parts from Germany, yes Hribmane must live in a wonderful place where parts are readily abundant. I lost a dog off of third gear, it ate several gears in my 520 tranny. I guess KTM HAD A PROBLEM with 3rd gear as it was back ordered, being an impatient racer (who wanted to defend his local #1 plate), I could not settle for the month and a half KTM said it would take before they would get the part from Europe. First I tried about 50 dealers here in the US, I just went through the dealer list. A few dealers did stock the part but were sold out of it and waiting also. Realizing this was a problem, I found a dealer in Germany with the part in stock. It cost me about double what it would have here in the states. side-note( If only I could have afforded the 618cc kit that dealer had in stock.)

Currently one of my friends just rebuilt his motor, KTM, only to have the dog on third gear brake. He has been told it will take until the end of the month and he has been waiting for three weeks already.

I am not saying the 300exc is a bad bike I loved my old 300. I am just warning you that it is possible you may still end up waiting for parts!

On a side note a buddy of mine that has a KX250f has had to wait for parts to come from JAPAN.
 
Hi Jedi:

Could you give Ron Bishop Motorcycles in Escondido a call and perhaps see if the parts I ordered are at least in your wherehouse.

Thanks for your concern,

Eric
 
Husabutt

If you can't get parts in the US then as Hribman says get somebody in Europe to try and source them for you and ship them over. I've sent loads of stuff between UK and US over the years and it's no problem at all to do, just costs a few $$$ that's all. With the internet, Paypal etc. it's even easier.

Also reckon on the '05 being a good deal more reliable and needing less parts than your older Bergs. OK you might be unlucky but my '03 and '04 both seem reliable so far (touch wood!!). Much better than my Ducati anyway ;-)

OTOH if you fancy a 300cc 2-stroke to sit alongside your Bergs - why not???

Cheers

Jerry
 
To JEDI

I'll jump in on this one, just for another perspective. JEDI, we appreciate your presence on the forum, (I'm sure I can speak for others on that), but not everything is being stocked in Tennessee. I waited for a new head cover casting, (with the nice "HUSABERG" logo cast in), for at least three weeks via Dan at MOTOXOTICA, (thanks again Dan), who had to wait for it to come from Europe! Maybe it's a strange piece to replace, but with all of the cam issues discussed herein, I wouldn't think so. At any rate, have you considered an "online" internet system that would allow owners to view the type of parts stocked in the US for their particular machine? Perhaps it could be as simple as verifying if a part number is still valid in the parts system since most owners have access to the Berg parts manual and therefore the numbers. Just a thought, since this forum suggests that Berg riders are also relatively computer literate. Thanks for listening to our rants. BD
 
Jerry:

My Bergs have always been very reliable. I don't race them and they make awesome cowtrailing bikes. Its just that our riding season is the winter (desert) and I can't wait too long for parts or I will miss the season.
Once you get over 40 time starts becomming more a issue. You realize that it is limited :) .
 
Jedi wrote

We have ample stock on parts in Tennessee

It's a crying shame that the location of the parts in the U.S. is in my state but I have no dealer within, well, I don't really know. One of the only dealers in my state is in Crossville which is 4 to 5 hours away. And when I stopped in on the way to N. Carolina a few weeks ago, they didn't stock a single part and don't have a single bike.

Jay
 
Jedi said:
Husabutt

I am a little bothered by this post.

Either I am living in a surreal world or something is wrong here.

We have ample stock on Husaberg parts in Tennessee. Our fill rate is strong, and almost all parts, including B/O's are filled within a month. I personally review the reports that tell me this.

Our main focus is service.

No offense, Jedi, but I had to wait over 6 monthes for a rectifier (under warranty). I called the dealer every 2 weeks to check the status. I realize that you can't stock every part for every bike, but a rectifier is not some obscure part. Maybe your reports aren't giving you accurate information.

The other possibility is that the dealer was the problem.
 
hribman said:
I don´t understand
why you need so many parts?

Michael parts are important. Parts are like comfort food. They make you feel better. Boxes of Husaberg parts neatly placed around the sacred work area is a rush to say the least. Knowing you have a spare ready to go if you need it instills confidence and makes me a better human being. I feel more connected to the factory than just owning a bike if I have lots of spares.

So you see Michael parts are very important. I hope you now understand.

Don't think of us Americans as weird just a little different. :lol:
 
T-Jet,

Here is a gasket set that's on ebay, don't know if will work on your bike.

[web]http://cgi.ebay.com/ebaymotors/ws/eBayISAPI.dll?ViewItem&category=34284&item=2494289658&rd=1[/web]

Jay
 

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