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What would you do in this situation?

Joined Feb 2015
143 Posts | 9+
Minnesota
I brought my berg in to get the valves check and test the timing chain tensioners. "I was hearing some noise coming from the engine, thought the tensioner was bad". I brought it in Monday. I didn't get the bike back until Tuesday the following week.

Turns out the noise was the decompression spring. Anyways, my bill came to $200. I paid it and loaded the bike up in the back of my truck. I hate to say it but I was in kind a rush because I had to work that night and wanted to get back as soon as I could. So I wasn’t able to do a proper look over.

The next day I finally got time to unload the bike. I got it out and started the bike up to warm it up. It started just fine but I noticed it sounded strange. I looked at the muffler and the cap was moving. Turned the bike off and looked at the cap. That’s when I noticed one side of the exhaust cap had broken loose. I have a pro circuit carbon muffler and the carbon had actually broke where the rivets connected for the cap. I also noticed the bike had mud all over which didn't make any sense being I just washed the bike before I brought it in.

Now I am sure they had to do a test ride it but I am thinking they did a little more than test it. I mean they had to have been doing some serious riding to break the carbon fiber Plus, it would make sense why they took a week to do a 1.5hr of work...

Think there is anything I can do?
 
If you have an other Dealer you might start going them. Or ask the dealer what happen to the muffler and have them pay to fix it. Point out the dirt (might be to late for that) good luck.
 
Good Luck. You are likely just screwed, but I would email the shop owner, and include pictures. Many years ago (1994) on the way home to Missouri from Colorado, I stopped at a Husqvarna dealer in Kansas City, Missouri. (Missouri - not Kansas, so no one mistakes which dealership I'm referring to.) They had a new 1994 Husky 610 that I liked. I drove home to St. Louis, and checked at my local dealer, but they did not have the bike, and neither did any other dealer I called. I called the K.C. MO dealer about 2 weeks later and purchased the bike over the phone. When I went to pick it up, it had obviously been ridden - quite a bit - knobs were worn, and dirt was in the places where it was difficult to get out, air filter was dirty... I thought like you that they just tested it. Then I was told that the MSO needed to be replaced. It took me 6 months to get it, and I couldn't title the bike until I had it. When I drove to get the MSO, it was a replacement, and the dealership had no record of the several hundred dollars in spare parts that I had ordered and paid for when I picked up the bike. When I told the owner's wife, who was the shop's "CFO" she said "We'll see about that" in a tone suggesting I was lying. I went out to my truck and brought in my receipts - without them, I would not have been given my parts. My guess is that they sold the bike, the financing didn't go through, the owner wouldn't return the MSO, and the dealership didn't give a damn. I haven't purchased anything from them since, and I never will.
 
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Well, I called them today and explained the situation. He seemed rather calm and said they would have to see it before they could do anything. He told me to call tomorrow and maybe I could E-mail some pictures.

I feel really bad about this considering it was the first time I have ever used there service and something had to go wrong. But if it were something I could fix myself I probably would have just riveted it instead of having to deal with the hassle. But after looking it over I don't think riveting it is the solution. It would probably just end up falling off again if I did.
 

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