The time has come for online parts diagrams and ordering

husabutt · Jul 8, 2006

Well it looks like 07 did not bring about huge updates other than Bold New Graphics. Perhaps Husaberg can invest a little leftover R&D funding and bring online parts to fruition. Most manufacturers now offer online parts identification and some online dealers will also give out pricing information.

Unless you have the parts manuals it takes way too much time to explain to a parts person what you need. Having part number in hand is the only way to go. I understand that parts manuals are available for all models but they can be out of date when it comes to a superseded part or part discontinuance.

If I was considering an older Berg it would be invaluable to know if certain parts are now discontinued.

Most Husaberg parts are priced more reasonably than is generally thought. This would have a positive effect on sales I believe, as it would take the mystery out of what will happen when/if the thing breaks.

As DaleEO wrote in the 07 thread:
How about a jetting guide as part of the manual? I have seen in other bike manuals, altitude adjustment guides for proper jetting

I would also like better carburetor setting information along with increased jet and jet needle options with Husaberg part numbers. If you examine some of the Japanese online parts diagrams there may be eight or so different needles listed, shown in order going from richest to leanest. Kawasaki seems to be the overall winner when it comes to jet,needle and throttle valve/slide options. If you want to try different needles it is very difficult to cross reference them with Sudco as the Bike manufacturers ID# (not part #) is different than Sudco's ID #. It is even more difficult to figure out where the stock needle fits into the mix and which one would be richer or leaner. To further complicate things there may not be a corresponding needle available from the carburetor manufacturer which means that it is a designated OEM part only.

Really what good is a bike if you can't get it tuned the way you want it?

In looking at 125's for my son to move up to from an 85 one of my main requirements is that I have good tuning options. For my money it does me little good to purchase a bike for him that will be difficult to get jetting information for. I have pretty much settled on a YZ125 which I will set up for off road use. The YZ has a great selection of tuning parts listed in the online carburetor parts diagram. I could not find the same when looking at more exotic 125's.

schwim · Jul 8, 2006

The backend of a system like that would not be too hard to do, but the problem lies in the fact that nobody but a dealer or distributor would be able to do it, only because nobody else knows what's available!

Up to this point, it has always been iffy to get required information to do even the smallest things. I imagine that it would be like Atlas holding up the earth for a person not in the loop to get the required information and schematics to do something like this.

After the hours of coding, you have to hope that your sources will feel as much a burden to keep it up to date as you do. If not, in a year, it's a useless script that you wasted a lot of time on.

I think that's why it's not been tackled outside of the group of guys who know the secret handshake.

I agree that it would be totally cool to have something like this, but I don't see it getting done anytime soon.

Then again, I'm not a guy that knows the secret handshake, so who knows? Maybe it's in the works.

thanks,
json

LeFrog · Jul 8, 2006

Again, I can help, J.

husabutt · Jul 8, 2006

Jason I agree!

This needs to be done at the factory level.

I was in no way inferring that this should be a task for the UHE to tackle.

However once up and running we could certainly link to it :wink:

Motoxotica · Jul 8, 2006

people still for the most part like to call and talk to somebody who is interested in assisting them.you cant get that from the computer!people have questions and need guidance.ever been on the phone and it is an automated system like perhaps a govermental agency and you have questions and all you can do is listen to the menu and press the buttons on the phone and all the while you are listening and waiting you are just hoping you get to talk to someone sooner or later.what kind of explaination are you going to get from the computer,it is either yes or no.also since the subject is parts, how much sincere effort and resources are you the customer really expecting from we pitifully small husaberg dealers? every time we turn around we read "you can get that part for less from the KTM DEALER,OR GET THE SAME PART FOR LESS ON KTM TALK,or I PICK UP MY BRAKE PADS AND REAR SPROCKETS FROM ROCKY MOUNTAIN".if the husaberg dealers were supprted more by husaberg customers then husaberg dealers would supprt the husaberg importers more and most likely all you husaberg owners would be supported more by the dealers and the importers ,which i think is what you really want.dan.

BendBerg · Jul 8, 2006

The day after I bought my Husaberg, I found the UHE, which linked me to a parts guide, which I downloaded to my computer. That guide gave me a total breakdown of my bike including part numbers. Now when I call a Husaberg dealer I give him a part number, he checks his computer, sometimes the number is superseded, sometimes not. Either way I know what I am ordering. In a sense what we are talking about already exists, just not in a web site format. As for the carb tuning, I also agree an improvement could be made, just add it into the download.My2cents.

husabutt · Jul 8, 2006

Dan:

My intention was in no way meant to diminish the role a good dealer plays in the process. The brick and mortar dealership is an essential piece of the puzzle. When I have purchased parts from you the service was exemplary and your personal knowledge of the brand cannot be matched by any computer period.

I was not suggesting that we should be able to order parts from a single source and cut out those that have invested serious resources building a business in a niche market.

Something more along the lines of the factory setting up a database that the authorized dealers could include in their website was more of what I had in mind.

You can't stop people from looking for the best price but I agree that the dealership should get the first call.

The online parts diagrams, I believe, would increase unit sales simply by demystifying a Husaberg to someone who may be interested in purchasing one.

Taffy · Jul 8, 2006

eric

regarding needles.
the factory should perhaps offer more needles but at the same time we have put up our own info here.

i have let people know - after testing extensively - the best D series and E series needles for the range. what else can i do? i can't remember a single member saying "oh ok, i'll buy that one and test it and even tell folk here the results of the tests!" hasn't happened has it?

you were interested in the codes etc at Moab and we did talk about it a little round the log fire etc. not really the thing to do (at midnight, pissed, freezing cold etc) but we could easily turn the carburation sector into a comprehensive guide. i think that would interest me enough to have a go!!!!

people are generally lazy and don't want to test. like big bob they simply want a bike that starts and runs well. if it ain't broke - don't fix it!

also, like TT, until someone actually tries these things you won't be believed! the lineaweaver needle has sold in good quantities since i tested it. i had real trouble getting my jetting accepted on TT until a bloke from switzerland tried it and then BINGO!!!!! everyone liked it.

i also trust myself to do a better job than the factory. seriously! i back myself to find the right needle over those at mattighofen!

the tests have been done and the results are there to be tried. could you be the man?

regards

Taffy

Supermototeam · Jul 8, 2006

Json, if you want to learn the secret handshake, I'll teach it to you.
There is a possibility that we could facilitate the development of such a site, with the support and co-operation of the right dealer(s). However, would it be worth the (coding and data input) time invested ? That is not something that I have enough data to determine. But as always, I'm open to suggestion.

Cheers,

Brett Saunders

AUSBERG · Jul 8, 2006

husabutt said:
Dan:

My intention was in no way meant to diminish the role a good dealer plays in the process. The brick and mortar dealership is an essential piece of the puzzle. When I have purchased parts from you the service was exemplary and your personal knowledge of the brand cannot be matched by any computer period.

I was not suggesting that we should be able to order parts from a single source and cut out those that have invested serious resources building a business in a niche market.

Something more along the lines of the factory setting up a database that the authorized dealers could include in their website was more of what I had in mind.

You can't stop people from looking for the best price but I agree that the dealership should get the first call.

The online parts diagrams, I believe, would increase unit sales simply by demystifying a Husaberg to someone who may be interested in purchasing one.

A very good point.

As a Husaberg and KTM owner I have the situation where I can reference and price parts from a few sites.

I can reference, price and order parts online for my KTM if I so desire

, and I even know if the dealer has them in stock,at any time, any day of the week.

The Husaberg however, makes me ring a dealer to price and order parts, during business hours on weekdays only

.

Husaberg as a manufacturer give us an excellent site that allows us to download parts, repair and owners manuals,( a major advantage over KTM) so surely the next step is an interested dealer to actually put in place an online pricing/ ordering system ??

Many, many times when sourcing parts for the Berg I have actually used the KTM sites to price and order them- Most people would realise just how much is common between the 2 brands these days, mainly in regard to suspension/chassis parts etc- and some engine parts.

If I know its available as a KTM part, I order it as a KTM part simply because I know the price prior to placing the order. If I consider it overpriced and it is generically available, then I will try and source it as an alternative brand, not shop between Husaberg/KTM dealers trying to screw their margin down on the "genuine" brand.

Any business that has taken the trouble to set up an online pricing/ordering system deserves to be supported by the buying public.

In regards to spare parts salespersons, I know of many instances where the customer knows more about the parts than some sales people do.
Remember, most Berg owners are enthusiasts

.

husabutt · Jul 8, 2006

Taffy said:
you were interested in the codes etc at Moab and we did talk about it a little round the log fire etc. not really the thing to do (at midnight, pissed

By pissed I am sure you mean only very slightly inebriated. Not pissed as in upset or mad

When it comes to jetting, needles and bikes in general I have never met a more passionate enthusiast than yourself. For someone to lug all their hand written jetting notes, diagrams and such, enough to fill a notebook, all the way from England to Utah was truly the mark of a man possessed :lol: Not to mention that Brisk spark plug you brought. You truly understand your stuff to a degree that eclipses most including myself.

Presently my Berg carburates fine. Its the potential husaberg owner that may have no or limited knowledge of this website I was targeting.

Like most of us I also have too much on my plate daily. Running a small business, family responsibilities and maintaining what seems to be a fleet of bikes for the family takes up most of my time. Today at least I get to spend a little extra time on the computer as I pulled a muscle in my back and can't do much else. Doing something like revamping the carb section of "The Doc" with your direction is not a task I am up for.

Take care,

Eric

nsman · Jul 8, 2006

While it may seem that online ordering is a good step for this brand to undertake,i am not so sure it would be practical.The fact may be that really there are no large Husaberg dealerships that would be able to support the system with the inventory that would be expected by the online shopper.Often people are too impressed with a web site and a computer system, the cheapest part of any business is the so called "bricks and mortar."Its the people involved that really make satisfied customers,and those good and knowledgable people are expensive.Having said that, it has become the nature of retailing to main stream the products that can be sold in large numbers by building large stores and filling them with large inventories and low paid staff.
I guess we need to ask ourselves,do we really want to mainstream this industry,will we gain more than we will lose?

schwim · Jul 9, 2006

Hi there guys,

Condensed version, as I'm borrowing a hotel employees computer

@nsman: In my scenario, I didn't intend any outside participation to be including the sales of parts, my comments were concerning a reference that could stay up-to-date, and allow the owner to find out exactly what he needed.

@dan: Even when calling dealers, I like to find out what I need through online browsing, and then call the dealer once I've got my list. I hate talking on the phone, and not having any idea of what I need makes it last longer, which is bad.

I'll post mo-bettah stuff tonight when I get near a computer.

thanks,
json

bmxr · Jul 9, 2006

AUSBERG said:
Any business that has taken the trouble to set up an online pricing/ordering system deserves to be supported by the buying public.

In regards to spare parts salespersons, I know of many instances where the customer knows more about the parts than some sales people do.
Remember, most Berg owners are enthusiasts .

I agree 100%, and schwim is right too, IMO. This seems like a total non-issue to me. The system SHOULD exist, it's just a matter of a dealer that wants the extra business to do it.

For my KTM's, I buy ALL my KTM parts from Munn and ktmparts.com, only because the help I get from having the numbers, prices, and online ordering is much more valuable to me than the help I have ever gotten at ANY dealership parts counter, regardless of brand. If you need personal attention, THEN there is always the phone, but I don't need to drive an hour and then wait in line for half an hour, only to order brake pads and oil filters.

JoeUSA · Jul 9, 2006

A little background to jog our memories.

Husaberg is a brand that is owned by an investment group, the same investment group that owns KTM.

The distribution of product and support is through regional importers, 'The Barret Group' being the importer for North America.

Barret has divided their territory into the 2 main North American Countries, Canada and the USA. This division however may just be a listing of the dealer network residing in each country.

I think each dealer contacts the same individuals for parts support.

Parts distribution to the end user is limited to going through individual dealers, as it should be when you have such a small customer base spread around such a large geographical area. Product knowledge and immediate parts availability at the dealer level represents the amount of dedication and work invested by the dealership. Its growing and getting much better. Product knowledge is vested in the dealers, end users, and specialists such as Dale Lineaweaver who offer extended services.

Knowledge is shared and all of us are benefiting from this cooperation.

I could go on and on about this, but the thread is titled "The time has come for online parts diagrams and ordering"

We already have "On line Parts diagrams", "Service Manuals" and "Owners Manuals" . These documents come with the new Bergs direct from the dealers.

When I need a part, I call the dealer. If he has it in stock, which he usually does, I either drive down and pick it up or call another dealer. Maybe there is an improved part from a later model, and the dealer knows this and suggests I use it instead.

If it has to be ordered, it usually gets to the dealer in a few days, and I either pick it up, or have it sent to me.

All of the North American dealers have telephones and faxes, all but a few also have e-mail addresses.

If you try to cut the dealer out of the parts supply chain, this small product will fail. The after 'Show Room' sales and shop support is the heart of the successful dealer ship.

Just my opinion,

Joe

AUSBERG · Jul 9, 2006

JoeUSA said:
.

If you try to cut the dealer out of the parts supply chain, this small product will fail.
Joe

I dont believe any one is trying to cut the dealer out of the supply chain- merely simplify the ordering system.
The online system benefits both parties- the customer orders parts when most convenient for him, and the dealership can attend to these orders likewise.

When I need a part, I call the dealer. If he has it in stock, which he usually does, I either drive down and pick it up or call another dealer. Maybe there is an improved part from a later model, and the dealer knows this and suggests I use it instead

The beauty of an online system is that the customer knows if a product is in stock already. If not stocked, the customer has the option of ordering/waiting for that dealer to deliver if he wishes to support that dealer, or order from another if he thinks he needs the part ASAP.

bmxr · Jul 9, 2006

JoeUSA said:
If you try to cut the dealer out of the parts supply chain, this small product will fail. The after 'Show Room' sales and shop support is the heart of the successful dealer ship.

Just my opinion,

Joe

Nobody has suggested doing this. How could we if we wanted to? Barret won't sell parts to us

What we are suggesting is that a DEALER take the initiative and make pricing and ordering information more easily accessible...

Since the Husa dealer network is so small, and tends to be smaller shops, Husa itself could at least make retail prices available to us. It's the absolute minimum I would expect ...

nsman · Jul 9, 2006

For clarity sake I do not think that online ordering will cut the dealer out of the picture.For the record I love online ordering and I use it every hour of every working day. My comments were strictly confined to the Husaberg operation at this time.I don't believe the time has come yet,hopefully it will come.For a dealer to offer online parts services we must also have access to a online parts service.In the past year we have gained the ability to do warranty claims and register new machines but as of yet a parts service is not available.
My point was that when customers use an online system they want to not only see a price for the part but they want info such as inventory levels and b/o times.Since this is simply not available to the dealer network from the distributor,instantly online, at this time,and it is unlikely that there is any Husaberg dealer willing to stock every part in the parts file it makes a system not practical at this time.
As the system stands now we use a system of e-mails or faxes with confirmation usually within a hour or so and complete with a reasonable b/ o time if not in stock.It works well for for the current size of my Husaberg business but I do look forward to the day of an online system.

Supermototeam · Jul 9, 2006

bmxr said:
Barret won't sell parts to us

Yuri:

Barrett will not sell you parts, but his Dad sure will :lol: :lol: :lol:
(Inside joke, people)
Yuri's local Husaberg dealer has a son named Barrett.

Cheers,

Brett

schwim · Jul 9, 2006

Hi there guys,

I know there are a couple of different conversations going on in this thread, and so not all responses were directed toward anything I posted, but I'll clarify what I thought would be handy and why.

First off, if it were anything that was done on an enthusiast level, the only thing it would do at the dealer level would cause them to have to spend less time on the phone with the customer. This would not collapse the dealer network. Enthusiasts don't sell parts! I know that some mentioned that they'd like to be able order online, but as I said, anything that was done at our level would simply be for reference and general info(est. price, cross-references, etc.)

Secondly, being able to order online is just something that some people like to do. It's not the evil empire, and it doesn't collapse whole economies. It's just preferable for some people, and not for others. With my Volkswagens, I would use the big co's online systems to get my needed part numbers, and then call who I wanted with the parts list. I didn't want to spend an hour asking them which throwout bearing I needed if I was running a 6 volt motor, but a 12 volt flywheel, with a swingaxle tranny. I simply decided for myself by looking at the online shopping systems. Same with my 62 van. I use the enthusiast sites, since no online shops exist for it, and then call the stores to make the order.

In both instances, the person making the money didn't change. What did change is that they had to do less work to make that money. Hardly anything that would destroy the integrity of a sales system.

Like I said it would be a preference thing, and if it were something we were to do, most of your points would be mute simply because it couldn't be a system you could order from, only one to gain info from.

Personally, and in my incredibly uneducated and therefore humble opinion, it wouldn't be something that would pay for a dealer to tackle. The sales wouldn't justify the time needed to create and maintain the system. For Husaberg, I don't think it would even pay at a distrib level. The only people who would get what they wanted from creating this are the enthusiasts.

thanks,
json

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The time has come for online parts diagrams and ordering

husabutt

schwim

LeFrog

husabutt

Motoxotica

BendBerg

husabutt

Taffy

Supermototeam

AUSBERG

husabutt

nsman

schwim

bmxr

JoeUSA

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nsman

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