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KTM Parts offering limited Husaberg parts and bikes.

H

Hair

Joined Dec 2006
160 Posts | 0+
Los Alamos, NM
I just recently paid a visit to www.KTM-parts.com. I didn't like what I saw. They are offering the 390 bergs online at a discounted price. They are offering hard parts and Husaberg ware online. They also have a parts manual on line. It doesn't seem that they are currently offering OEM line parts. Yet.


This really bugs me.
For years I have had to go online to buy KTM parts simply because the online parts dealers undercut the local dealers. At first I didn't see any harm in that. However now one can't go to our local KTM dealers for anything. Seems the factory has undermined the dealer network to the point where my local dealers are not worth my time and effort to visit.

This is one reason that I converted to Husaberg. Great bikes, Great dealers, Full factory support.
I see online parts sales by KTM as starting us down a slippery slope. One that will erode the effectiveness of our local dealers.
I would encourage Husaberg/KTM to think twice before they turn Husaberg into the Wild West. I thought that when KTM took over the US distributor ship of Husabergs that they were going to tighten things up a bit. I thought that KTM off all people understood the value of a good dealer network. However, I guess that they don't have a clue.
 
In my opinion KTM / Husaberg blew it less than few years ago when they kicked some of their best enthusiast dealers to the curb, Motoxotica and Ron Bishop to name two.

KTM thought the economy would just keep growing and growing and they wanted the big box fancy dealers only to represent the brand.

The result you see here at KTM Parts.com is simply an out-gassing of the stench.
 
Hair,

KTM-Parts.com is simply a e-commerce store for long time KTM dealer "Appalachian Offroad MC LLC" that now sells Bergs. This is NOT a KTM / Husaberg North America web site. I also looked at the FE 390 they have listed on the site and it's priced at the correct MSRP.

Just a dealer advertising products for sale, on his own web site. No worries dude!
 
For any warranty work or minor adjustments just mail the bike back along with return postage.



Home » Basket ContentsReturn Policy | Shipping Policy | International Policy
Code Product Quantity Price/Ea. Total
10FE390 2010 Husaberg FE 390 $8,998.00 $8,998.00
Total: $8,998.00

Return Guidelines
•Please send all returns to the address on your invoice.
•All returns must include a copy of your invoice or YOUR REFUND WILL NOT BE PROCESSED!
•ktm-parts.com does not pay for return shipping under any circumstance.
•ABSOLUTELY NO RETURNS ON ELECTRICAL PARTS, GRAPHICS (STICKERS OR DECALS), SUPERMOTO KITS OR CD REPAIR MANUALS.
•ABSOLUTELY NO RETURNS AFTER 30 DAYS OF INVOICE DATE.
•ABSOLUTELY NO RETURNS ON INTERNATIONAL ORDERS.
•All items must be returned in original packaging in resalable condition with original labels or no refund will be issued, no exceptions.
•No returns will be authorized for Repair Manuals of any kind
•No returns on any item purchased from the Closeout category.
Restocking Fee
There is a 20% restocking fee on all returns and order cancellations
 
husabutt said:
For any warranty work or minor adjustments just mail the bike back along with return postage.



Home » Basket ContentsReturn Policy | Shipping Policy | International Policy
Code Product Quantity Price/Ea. Total
10FE390 2010 Husaberg FE 390 $8,998.00 $8,998.00
Total: $8,998.00

Return Guidelines
•Please send all returns to the address on your invoice.
•All returns must include a copy of your invoice or YOUR REFUND WILL NOT BE PROCESSED!
•ktm-parts.com does not pay for return shipping under any circumstance.
•ABSOLUTELY NO RETURNS ON ELECTRICAL PARTS, GRAPHICS (STICKERS OR DECALS), SUPERMOTO KITS OR CD REPAIR MANUALS.
•ABSOLUTELY NO RETURNS AFTER 30 DAYS OF INVOICE DATE.
•ABSOLUTELY NO RETURNS ON INTERNATIONAL ORDERS.
•All items must be returned in original packaging in resalable condition with original labels or no refund will be issued, no exceptions.
•No returns will be authorized for Repair Manuals of any kind
•No returns on any item purchased from the Closeout category.
Restocking Fee
There is a 20% restocking fee on all returns and order cancellations
Click to expand...

I did the same thing. Put it right in my basket until I realized that I didn't have the virtual funds to cover my new virtual Husaberg. :D

Husaberg went and built a brilliant motorcycle. I assume the mother ship would prefer to sell some of these bikes, so I guess the dealer network will be expanded. Such is the price of success. All of the dealers that stuck with Husaberg and weathered the 2001-2003 storm (and the resulting FIVE YEAR fall out) now get to compete with high volume Internet dealers that are adding Husaberg to their line which likely includes KTM already, from the trend I am seeing.

The sky's not falling, but things are changing. We'll see if it is for the better soon enough.
 
I know the guys at that shop. They are great guys. It is where I'm getting my FX from. One of the guys that works there is related to Rob Bush, the ex-president of KTM North America who passed away. Really great guys.
 
CrazyTed said:
I know the guys at that shop. They are great guys. It is where I'm getting my FX from. One of the guys that works there is related to Rob Bush, the ex-president of KTM North America who passed away. Really great guys.
Click to expand...

They have had some issues with their internet sales. I don't doubt the brick and mortar shop is good.

Rod Bush, not Rob, was the long time KTM president. His son is Robbie, the one that works at the dealership.
 
Sorry, typed faster than my mind was working. Not the first time, won't be the last.
 
I've always been told that KTM-parts is part of KTM and not a dealer. If that is not true then I stand corrected.
As you might have gathered, I am very protective of our dealer network. I think that it is the best path forward to building a strong brand.
 
KTM parts IS a KTM dealer and now a Husaberg dealer. KTM and Husaberg dealers are prohibited by their dealer agreement from shipping crated or assembled motorcycles to customers. Some still violate this rule but KTM/HB will reprimand a dealer who is caught shipping bikes. Dealers can ship parts anywhere in the US.
At this point, HB does not have a "high volume internet dealer". The biggest dealers for HB are still some of those older dealers, not the newer guys who sell parts on the internet. Our goal at HB is to stay away from the big box Japanese stores unless that store has someone in it who really understand HB and its customers. We have to grow the dealer network. We have big states like Michigan and Pennsylvania with no HB dealer. We do not want to have as many dealers as KTM but we have to have more than we have now.
Will we always set up the perfect dealer? Nope...but we try hard! :)
Clay
 
husabutt said:
In my opinion KTM / Husaberg blew it less than few years ago when they kicked some of their best enthusiast dealers to the curb, Motoxotica and Ron Bishop to name two.

KTM thought the economy would just keep growing and growing and they wanted the big box fancy dealers only to represent the brand.

The result you see here at KTM Parts.com is simply an out-gassing of the stench.
Click to expand...

simular thing happened here..when they bough the 09 out they kicked out a local dealer 15mins from me as husaberg/ktm only wanted to deal with the big fancy showroom types..shame as apparently the dealer was on the ball & even few tymes delivered the parts personally to guys on the day of race..also couple of guys bought other bikes insted of bergs due to this..now iv got to travel atleast 1hr for bits,but thats not lot compared to some of u guys i spose
 
KTM-Parts.com May be a great shop, I cant comment on that. They have successfully Branded themselves I believe. I often have customers send me links to their site and are confused thinking it's KTM. I'm sure that is their intention. It works for them. Guy's don't despise because of size! Some shops serve the Brand well, and do it with big numbers. Some are small and don't do as good of a job at customer service. The opposite is also true. Big does not mean Bad, great facilities don't equate to poor service.
Mark @ SOS
 
Also remember that KTM-Parts.com is not a big dealer. They are a few guys who work hard and support the sport. They race KTM's and know the bikes. Just got the word that my FX is on the truck on the way there, Can't Wait!!!
 
Clay said:
At this point, HB does not have a "high volume internet dealer".
Clay
Click to expand...


I'd wager that SOS qualifies as a high volume dealer. Maybe not with Husabergs yet, but they've liquidated a ton of KTMs in all sizes. And, they have a big presence on the net. I haven't had dealings with them, but they have great customer feedback. I am sure they are a great dealer.

I know that KTM has big plans for Husaberg. They should, since the motorcycle is so good.

Who knows, Force Ride 10 may be bigger than Sturgis. We can hire REO Speedwagon to provide us evening entertainment just like they do at the Buffalo Chip campground in Sturgis. :D
 
Most of the dealers and distributers that hung in there during the dark era, 2001-2003, are no longer good enough to sell an 09-10 model. It will be interesting to see if Husaberg does an about face in light of the worst U.S. economic recession ever. Will Husaberg add back in smaller mom and pop dealerships that have some skin invested in their business? Will these dealers even take them back? Why do I have to drive an hour to get parts and see the new bikes when it used to take 15 minutes? Is Southern California no longer a hot bed of off road activity?
 
the best thing about that ktm parts site is the speed of that computer. there's nothing you can't see in seconds. it's numpty proof as well which says a lot for a parts fische!!!!!

my take is that you ride with the dolphins as a dealer. you are small. you jump on a small franchise, if the franchise grows you should unless your an idiot grow with them and both succeed. however, one may get ahead of the other and nobody should cry if either party moves on. most of those early dealers couldn't pull the skin off a rice puddin when it came to sorting customers bikes. look what we know now!!!

i was at the UK show today and asked about being a dealer and they said we only want an elite few and we're happy with what we have. i said that i was 1.5 hours from the nearest dealer and the rest of east anglia was therefore 2.5 hours away on the east cost (the pregnant belly over london) but they're happy with that.

the dealer they have sold 3 new bikes this year in the first six months.

oh well, gas-gas are looking good! LOL!!!!

regards

Taffy
 
husabutt said:
Why do I have to drive an hour to get parts and see the new bikes when it used to take 15 minutes?
Click to expand...

Those of us 3+ hrs from a Husaberg showroom always get a giggle out of what we refer to as the "hour crowd".

Uphill both ways in the snow through the gorge to get a spark plug.

Pfffft. Amateurs.
 
schwim said:
husabutt said:
Why do I have to drive an hour to get parts and see the new bikes when it used to take 15 minutes?
Click to expand...

Those of us 3+ hrs from a Husaberg showroom always get a giggle out of what we refer to as the "hour crowd".

Uphill both ways in the snow through the gorge to get a spark plug.

Pfffft. Amateurs.
Click to expand...

Well living in Cali is ah..... different..........I can't help it if the coldest thing I have ever experienced is a brain freeze from a 7/11 slurpee :) Maybe thats whats wrong with me :idea:
 

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