An open letter to t-jet-tim

Ditto...I was at a loss as how to approach this subject. It was something I felt that needed addressing for quite awhile now.

I guess everyone deserves a quality product.
My posts like some machines seem to be
unwanted by the general population.This is
my last post.Thankyou all that have helped
me.

Tim
As I've said before, I'm sorry that the Husaberg was not the right "tool" for you. A KDX of and EXC300 obviously would have been a better choice. Having troubles makes it no fun either. 'bergs are definitely a love-hate kind of bike. Yea, I'm hooked.

Hi,

I have been complaining a lot too. I work with quality problem within the vehicle industry and when I see things you could have avoided … I become so tired. If it is a well known problem you correct it as soon as possible. It’s a question of good management. Some of the things I don’t like with Husaberg I have narrowed down to the dealers. How the hell can you be a dealer and not be service minded? Unfortunately, as a customer it’s normally hard to put pressure on a company. You need to be a large group or have similar laws as US regarding new cars.

My next bike will not be a Husaberg. The bike is too expensive to own and doesn’t fulfill the demands I have. However, buying another bike isn’t the complete solution either. The changes aren’t worth the money. I have decided to put that money in my Husaberg instead. I will try to adapt it to my riding technique. The brand of the bike isn’t important. The important is the performance of the bike and the rider together.

If I find any problem I will report that. If I find a solution, I will report that too. There are three -04, two FE450 and one FE550, in my club. This far the only issue is the suspension which could perform better.

Regards,
Mikael

My two cents:

It's too bad that t-jet has had such a bad experience, I totally understand his situation. However, t-jet complained about not getting parts, and there were posts made indicating where the parts could be found, and t-jet had no response. Which leads me to believe that t-jet was not really looking for the parts in the first place. It is also too bad that t-jet will not be with us anymore. I would like to point out that should t-jet have a change of heart, I personally would welcome t-jet on this site.

I have to agree with mikst, most of the problems with this marque have to do with the "dealer experience". My local dealer is a very honest and straight forward person. However, the customer service aspect could be improved. I know, or at least I think I know from conversations with my local dealer that said dealer doesn't visit this site. Said dealer doesn't take the internet too seriously for valid reasons, and not so valid reasons. The valid reasons being rumors or bad information. But I truly believe that said dealer is really missing the boat by not reading up on what the great people on this site have to offer. And, reading this site would ultimately help to improve the customer service to said dealers customers. Which I believe would end up making the marque more popular.

In my dealings with Motoxotica I have been very satisfied. Dan is a good source of information that is shared freely, and one can tell that he is definitely an enthusiast who rides. I think the fact that Dan rides dirt bikes is a huge plus, I think it's the only way you can stay enthusiastic about what one is doing. Recently, I needed some parts and Dan had them in stock and were on my door step a couple of days after I oredered them. He even had all my info saved so once it was determined that he had the parts in stock, he took care of the rest. To me, that is someone who knows how to run a business that is responsive to the customer. I personally do want to hear that the parts have to be ordered, and won't be ordered until saturday when I came in for the parts in the beginning of the week.

Further, it seems to me that for most part BMG is doing a great job. Yes, I did post a negative remark recently, and many of you offered suggestions for a solution that I used to get my problem corrected. I believe that was the first slightly negtative remark I have made. Not bad for being a visitor to this site for the last couple of years.

In closing, I guess that I have been pretty lucky. The three bergs that I have owned have been pretty darn reliable. I rode my 2001 501 to many finishes in the D 37 desert races: 2002= Vet Open Am #19 out of a total of 300+, 4th amateur. And 4th in the National Hare & Hound series Vet "B" class. You don't earn those kind of results with a bike that breaks down and you can't get parts for. I use my bike for all kinds of riding, in various terrain. And my new bike is even better than my 2001.

DaleEO said:

I know, or at least I think I know from conversations with my local dealer that said dealer doesn't visit this site. Said dealer doesn't take the internet too seriously for valid reasons, and not so valid reasons. The valid reasons being rumors or bad information. But I truly believe that said dealer is really missing the boat by not reading up on what the great people on this site have to offer......snip.....

In my dealings with Motoxotica I have been very satisfied. Dan is a good source of information that is shared freely, and one can tell that he is definitely an enthusiast who rides....snip

To me, that is someone who knows how to run a business that is responsive to the customer.

Click to expand...

DaleEO:

I completely agree with you regarding MotoXotica's customer responsiveness. They never fail to impress me, Dan always takes the time to answer my newbie questions, and he and Ann have a great reputation in the motorcycling community. While Dan is not the bigtime nerd that some of we "keyboard warriors" are (myself included), he knows the value of using the web to make contact, and keep in contact with customers in our niche market. And for a marque like ours, that is very, very important.

And that brings me to your first point. Anyone who sells, works on, rides, races, or owns a Husaberg is missing out on an invaluable resource by ignoring this site and the Internet in general. Because there is not a dealership on every streetcorner, we (dealers, owners, distributor, etc) need to share our accumulated knowledge about the bikes in order to improve -everyones'- experience with them.

You and I have personal experience regarding this matter. Had I (or others) not read on this forum that you had experienced a specific problem with your bike, it would have taken infinitely longer to get a solution in process. But due to the fact that you're vocal, and we're listening, your problem was addressed immediately. And that to me in a nutshell, sums up the value of utilizing a resource like this.

So the next time that you read something on Husaberg.ORG that you think is really great, PRINT IT OUT and show it to your local dealer. Maybe that'll light a fire under him

Cheers,

Brett Saunders

Brett Saunders, I have only been a husaberg dealer for a few weeks but I have been a motorcycle dealer for 20 years.When Josh Barrett (jedi)and Ted morrissey(the regional sales rep) paid a visit to my store towing a large trailer filled with new Husabergs suggesting we go for a trail ride on the new 2005 models I knew these were my kind of people.To make the story short Josh suggested I visit this site while we stopped for a break while riding .I enjoy visiting this site,there are many people that know motorcycles making regular"posts" and I have learned much about husabergs and just as important husaberg customers.....Bruce Monk 1999fe400e,2005 fe550e.

T-jet can be a source of frustration: From the information that I've gathered the 470's can be a real pip! This bike isn’t for the meek. You must be willing to go the extra yard in maintenance. And be willing to take the pit falls with a grain of salt. The 470's were produced during a hard time in Husaberg history, in general most 01 & 02 products. I'm sure it was very tough to product a quality products when your looking bankruptcy in the eye. Where did you buy this bike? NOTE TO T-JET If your willing to bring that bike over to Jackson (my place) Buy the parts needed to make it worthy I'd be willing to help you get them in the bike or do the rebuild my self for cheap. I've tried to help move your machine by putting the bug in a couple fellows’ ears as they really enjoy my bike. (470) But you Have to promise to stop slamming Berg's across the Net! (KTMtalk) We need to have positive impute spread across the net to help ensure specialized bouquet brands of dirt bikes survive the on slot of main stream manufactured brands. The world has become a lot smaller place. And you could cause single handily undue hard ships for new brands of bikes fighting for market share! Wouldn’t it be a shame if some of the lesser know or affluent bikes went under, like the bikes of the past? (Ossa, Bultaco, Hodaka, Maico, Montessa, Can-am etc.)

nsman

for josh to recommend you visit the UHE is faint praise indeed! i'm delighted that he stores enough faith in us and you. i think you'll have noticed that we are a bit different.

Taffy

RE: slam, bam thank you t-jet

hiya Marlin,

I've sent a pm to tim that he read 3 days ago stating that the UHE would buy his bike for his asking price via a raffle. I've received no response from Tim in this matter. Between this and your offer to fix the damned bike, his solutions are bountiful. If he opts out of these two solutions and we don't hear from him again, I'm not going to lose a lot of sleep over it, simply because the only viable explanation left will be that he likes to *****, while ignoring solutions to the problem.

thanks,
json

Re: RE: slam, bam thank you t-jet

schwim said:

the only viable explanation left will be that he likes to *****, while ignoring solutions to the problem.

Click to expand...

Have you noticed the increase complaints at KtmTalk regarding the 2 stroke bottom ends and even top ends failing? On new bikes even! He may have even more serious problems when he finally gets his 2 stroke katoom.

He'll have plenty to gripe about when he changes to orange.

Hey Guys -

I think Husabutt's open letter to Tim was a fine idea, written with the intention of solving a growing problem here on the UHE. It was respectful, honest and to the point.

But I don't want to see this degenerate into a Tim bashing session.

Much like Berger, I too would like to see Tim return with a renewed attitude and an understanding that through the power of this site, his words can be damaging to the efforts of enthusiast's who truly put their money where their mouth is like BMG, MotoXotica, and Dale Lineaweaver, just to name a few.

So, unless Jason decides otherwise, I'm going to start editing any posts that only serve to drive Tim further from the fold, and fails to reflect the friendly and helpful attitude that has long been the standard here at the UHE.


Respectfully,

Ken

AMEN Ken. Come on back Tim, you are always welcome. We must all stand corrected sooner or later. Regards, BD

powercell

i think you're out of order just as much as the open letter is. i think it was very unfair to show tjt up in public. a quiet word with a PM would have been fine.

i also don't see any tim bashing here and further more it's a sign of the great maturity of everyone here that we let him have his say without anyone knocking him, week in, week out-that is until this thread of course.

could even have told him on an on going thread but no-had to have a completely new thread and shout his name from the roof.

you can't make such an open public statement and not expect him to take up the position he has. it was inevitable.

the thread should never have been started and anyone should know before you start that this was always going to be the outcome. always.

he was whinging coz he was fed up, we've all done it but we don't need any of this low tolerance crap and furthermore we don't need threats to edit posts. now go and stand in the corners you naughty children and next time GROW UP!!!!!!!

let it roll, it'll die soon enough when it has run it's course.

regards

Taffy

Taffy, you are absolutely right!

But powercell went further than editting my post, he DELETED the entire post just prior to his. I had made 2 posts this morning and powercell deleted the second post.

Censorship has no place when no rules were broken, nor was there any offensive language or comments, nor were there any threats in my post.

powercell overstepped his boundaries on that action

I didn't know that you could edit someone else post. 8O I have never tried to do that since I cannot understand why I should do something like that. :?:

I am sorry but how can it be like this? This gives that you never know if the author has written it or not. Today someone asked me for information which had disappeared from one of my posts. I thought one of the moderators had edited the post which can be okay but not that everyone else can do this.

Mikst,

It's incredibly poor form to aire site vulnerabilities on a public forum, opening it completely to malicious hacking by anyone who reads your public post.

Everyone else, once again you have blown something incredibly simple into a huge affair. Congratulations.

Thanks,
json

[EDIT] The vulnerability lies in the fact that sometimes users get created with forum administrator priveledges, so everyone can't edit posts, just the user who accidentally gets created as a forum "super user". This is the second time it's happened, so hopefully, splat can put me back in line for national secrets[/EDIT]