***UPDATED*** see new post below
Two huge thumbs down for International Motorsports in Vancouver B.C. Canada area! :cuss:
I saw an ad they ran in a local paper listing 2009 FE 570 factory demo's (including the tag line "We ship everywhere"). I enquired with my address and phone #, we traded emails a few times with all the particulars and then the sales rep 'James' sent me an invoice. I bought it! I paid for the bike, overnight shipping to Calgary Canada (1000km away), new fender sticker and a skid plate and of course tax. None of these charges were optional. They were to ship the bike the day after payment confirmation; I would then have it the following day.
I paid the invoice without delay by direct bank deposit into International Motorsports bank account. Waited a day, called to get shipping info. The salesman wasn't sure what was happening so he was going to find out and then call me back. The next day I called again, same story! I emailed. The following day I'm getting pissed off since there were no answers. Much later that day I got a call back. James says, "Ummmm well... you see... there's a problem"! It seems that they can't sell a new Husaberg into another dealers territory therefore I would have to find someone to sign for the bike in Vancouver or fly there myself to sign the delivery slip saying I took delivery of the bike in Vancouver. I thought about the problem, realized that I didn't know anyone well enough in Vancouver to ask them to do that for me and was wondering what the legal ramifications would be by taking delivery in Vancouver??? Were they absolved of responsibility if I signed for it before shipping?
Next day I called James back and told him to ship the damn bike. It had been 4 days since I paid for it and overnight shipping. James was going to check with his boss and get back to me in a few minutes. Several hours later I still hadn't heard anything so I called James' boss. He insisted that I sign for it before they would ship it. I asked him when a good time to tell me that was? (Before or after he's had my money for 5 days)??? A couple hours later James called me back and told me they would ship the bike if I agreed to sign a letter stating that I took delivery in Vancouver. He said they would enclose the letter in the crate and I was to mail it back to them when I received the bike.
Next day I called to get the tracking info. James told me that they had missed the cut-off for the shipping company and it wouldn't be shipped until the following day. He also let me know that the sticker I was invoiced (and paid) for was not in on time and they would have to mail it to me!
Another day down. I'm quickly realizing how absolutely pathetic International Motorsports is. I cancel the weekend trip I had planned with my riding buddies since I'd need time to mount my trelliborgs and I wouldn't get the bike until Sat at the earliest.
On Friday afternoon I again called to get the tracking information on the shipment. James told me that he had received the fender decal and mounted it before it was crated and shipped. Later on Friday eve he emailed me Bill of Lading # and a website for the trucking company.
As I suspected, the tracking number didn't work. I called the shipping company but no answer. I called them again on Saturday after attempting to track the shipment again with no luck. Still no answer.
I called James again, he assured me that my bike had been crated and shipped as promised.
It was clear to me that the shipping company was not open on the weekend and I'd have to wait until Monday.
Monday came, I called the shipping company. They hadn't received it yet but later in the day it was expected.
Late Monday I went to the shipping company to pick up the bike.
When I got there I was a bit surprised to see a bike wrapped in black shrink wrap on a bent and twisted metal crate! I cut the shrink wrap plastic off to see poly rope tying the tripple clamps to the metal skid. That's all they used to hold my $9000 motorcycle down on a road trip through the Rocky Mountains!
The shrink wrap was rubbed through on the fender and the sticker they installed was not straight and severely bubbled!
Taped to the shrink wrap was a soaking wet envelope with the contract, the delivery letter and the French 2010 owner’s manual.
They included a French 2010 owner’s manual (really useful to an English only speaking owner of a 2009 bike right)?
They had time to install 7 tacky "International Motorsports" stickers all over my new bike.
I waited a week to cool off and then I emailed them explaining my great disappointment with the way I was treated. I thought a refund of my overnight shipping fees and the sticker were the least they could do for me. I got a call from someone there the following day telling me that they were going to have a meeting to discuss my email. He said he wanted to find out what happened and I would be getting a call later that day to discuss my email or the next day at the latest. It's been over a week now and no call; no email no contact of any kind. Still no owner’s manual, no tool kit etc.
I hope this will stop any others from going through this ******** from these jackasses. I'm hoping Husaberg/KTM Canada will show some interest in the business practises of International Motorsports
Two huge thumbs down for International Motorsports in Vancouver B.C. Canada area! :cuss:
I saw an ad they ran in a local paper listing 2009 FE 570 factory demo's (including the tag line "We ship everywhere"). I enquired with my address and phone #, we traded emails a few times with all the particulars and then the sales rep 'James' sent me an invoice. I bought it! I paid for the bike, overnight shipping to Calgary Canada (1000km away), new fender sticker and a skid plate and of course tax. None of these charges were optional. They were to ship the bike the day after payment confirmation; I would then have it the following day.
I paid the invoice without delay by direct bank deposit into International Motorsports bank account. Waited a day, called to get shipping info. The salesman wasn't sure what was happening so he was going to find out and then call me back. The next day I called again, same story! I emailed. The following day I'm getting pissed off since there were no answers. Much later that day I got a call back. James says, "Ummmm well... you see... there's a problem"! It seems that they can't sell a new Husaberg into another dealers territory therefore I would have to find someone to sign for the bike in Vancouver or fly there myself to sign the delivery slip saying I took delivery of the bike in Vancouver. I thought about the problem, realized that I didn't know anyone well enough in Vancouver to ask them to do that for me and was wondering what the legal ramifications would be by taking delivery in Vancouver??? Were they absolved of responsibility if I signed for it before shipping?
Next day I called James back and told him to ship the damn bike. It had been 4 days since I paid for it and overnight shipping. James was going to check with his boss and get back to me in a few minutes. Several hours later I still hadn't heard anything so I called James' boss. He insisted that I sign for it before they would ship it. I asked him when a good time to tell me that was? (Before or after he's had my money for 5 days)??? A couple hours later James called me back and told me they would ship the bike if I agreed to sign a letter stating that I took delivery in Vancouver. He said they would enclose the letter in the crate and I was to mail it back to them when I received the bike.
Next day I called to get the tracking info. James told me that they had missed the cut-off for the shipping company and it wouldn't be shipped until the following day. He also let me know that the sticker I was invoiced (and paid) for was not in on time and they would have to mail it to me!
Another day down. I'm quickly realizing how absolutely pathetic International Motorsports is. I cancel the weekend trip I had planned with my riding buddies since I'd need time to mount my trelliborgs and I wouldn't get the bike until Sat at the earliest.
On Friday afternoon I again called to get the tracking information on the shipment. James told me that he had received the fender decal and mounted it before it was crated and shipped. Later on Friday eve he emailed me Bill of Lading # and a website for the trucking company.
As I suspected, the tracking number didn't work. I called the shipping company but no answer. I called them again on Saturday after attempting to track the shipment again with no luck. Still no answer.
I called James again, he assured me that my bike had been crated and shipped as promised.
It was clear to me that the shipping company was not open on the weekend and I'd have to wait until Monday.
Monday came, I called the shipping company. They hadn't received it yet but later in the day it was expected.
Late Monday I went to the shipping company to pick up the bike.
When I got there I was a bit surprised to see a bike wrapped in black shrink wrap on a bent and twisted metal crate! I cut the shrink wrap plastic off to see poly rope tying the tripple clamps to the metal skid. That's all they used to hold my $9000 motorcycle down on a road trip through the Rocky Mountains!
The shrink wrap was rubbed through on the fender and the sticker they installed was not straight and severely bubbled!
Taped to the shrink wrap was a soaking wet envelope with the contract, the delivery letter and the French 2010 owner’s manual.
They included a French 2010 owner’s manual (really useful to an English only speaking owner of a 2009 bike right)?
They had time to install 7 tacky "International Motorsports" stickers all over my new bike.
I waited a week to cool off and then I emailed them explaining my great disappointment with the way I was treated. I thought a refund of my overnight shipping fees and the sticker were the least they could do for me. I got a call from someone there the following day telling me that they were going to have a meeting to discuss my email. He said he wanted to find out what happened and I would be getting a call later that day to discuss my email or the next day at the latest. It's been over a week now and no call; no email no contact of any kind. Still no owner’s manual, no tool kit etc.
I hope this will stop any others from going through this ******** from these jackasses. I'm hoping Husaberg/KTM Canada will show some interest in the business practises of International Motorsports
