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October 25th, 2011, 03:18 PM   #1
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How To Contact Husaberg Directly

I've been all over the Husaberg.com site, and cannot figure out how to contact the firm directly. Does anyone know how to contact them, please?

I have a months old 2011 FE5570S with less than 60 miles on it, and apparently the seal in the hydraulic clutch slave cylinder has failed. 60 miles of flat, easy riding and I have a mechanical failure that puts a new, high end motorcycle out of action. Oh yeah, I've checked every auto parts chain (3) and motorcycle shop (2) in town, and that special hydraulic fluid isn't available anywhere. Who would hold still for their new Lexus or Porche being this unreliable and unserviceable?

If you know how to directly contact Husaberg, please let me know.
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October 25th, 2011, 04:00 PM   #2
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Re: How To Contact Husaberg Directly

Your closest dealer is your only hope
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October 25th, 2011, 04:09 PM   #3
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Re: How To Contact Husaberg Directly



I heard he was his only hope.
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October 25th, 2011, 04:35 PM   #4
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Re: How To Contact Husaberg Directly

Thanks for the wonderful photo of Sir Alec Guinness.

Now, as to contacting Husaberg?
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October 25th, 2011, 11:38 PM   #5
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Re: How To Contact Husaberg Directly

I've never heard a whinge quite like this before Roger.

they used to say that KTM owner's whinge while Husaberg owner's ask: How can I fix this? but it was only a matter of time I guess.

don't write to the factory: it's churlish and makes you look a tit! Man up and go find the seal and there WILL be mineral oil and a syringe out there. a KTM dealer will use the same seal.

you can always transfer to ATF I suppose? up to you. not sure which grade etc is used but I'll try and find out.

I WILL SAY ONE THING THOUGH. THIS IS MORE LIKE IT!!!! BETTER THAN TALKING ABOUT PHUQIN GEARING ALL ALL ALL DAY INNIT!

regards

Taffy
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October 26th, 2011, 03:12 AM   #6
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Re: How To Contact Husaberg Directly

Lexus? That is a sh1t box Toyota with a fancy name?
What are you going to say to Husaberg? Fix it or else?
What option have you got other than Husaberg? Every other bike is 5 steps backwards in looks, power and smiles.
Just fix it.
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October 26th, 2011, 07:46 AM   #7
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Re: How To Contact Husaberg Directly

Come on now. A mechanical failure that renders the machine inoperable in 60 miles? That isn't right for a Hundai, let alone a high end machine like ours. Of course I intend to fix it - the part and the fluid are on order. (The dealer I bought from just two months ago has gone out of business, and the outfit that bought the KTM/Husaberg franchise is 150 miles away.)

But that's at the dealer level. I intend to engage with Husaberg, Inc. First of all, what's the thinking behind using an o-ring for a hydraulic seal? And whatever the thinking, I am dead level certain that the Husaberg engineers care enough about the quality of their designs and the reliability of their product to want to minimize design related mechanical failures. I am equally certain that the corporate types are interested in their bottom line enough to want to minimize warranty claims.

I don't sit on my ass and suck it up all nice and victim-like when there is something that can be done. You can call me a "tit" or "churlish" if it entertains you. You didn't need to get personal or insulting, and it certainly didn't contribute anything of value. Me, I'm going to engage substantively with Husaberg, Inc. and see if they'd like to improve on their design. They sure won't if they don't know that there is a problem.
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October 26th, 2011, 08:46 AM   #8
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Re: How To Contact Husaberg Directly

You can always start with Husaberg Customer Relations Hotline 440-985-3553
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October 26th, 2011, 09:00 AM   #9
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Re: How To Contact Husaberg Directly

You should have had all the contact information come with the bike packet. I have the same bike, same year and
it came with all the factory and North American contacts.
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October 26th, 2011, 09:15 AM   #10
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Re: How To Contact Husaberg Directly

Thank you, Blaine and Barshoe.
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