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February 8th, 2011, 03:41 PM   #1
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Dealers -- whats with these guys ?

OK, so my first post is a gripe, so shoot me

Here in SA we have only 1 dealer to cover our entire huge state, and he is located 3 hours North of our capitol city of Adelaide. No big deal there...

Anyway, restricted to only one dealer we have to shop there or travel about 1000 kms to the next nearest dealer interstate. This bloke who runs the dealership here in SA has diddly squat idea of public relations ! If he only knew how many sales he has lost interstate he would not sleep well at night. He is rude, argumentive, not negotiable and generally full of himself. His workers are fine, but he is the one selling bikes and losing sales.

I can name at least 15 people in the last 6 months who would have bought from him but walked out after 15 minutes in his presence. I myself walked out and travelled interstate to buy my 2011 FE570, and saved money in the process. When I was on the phone to the Victorian dealer and he heard I was from SA, his first question was "D**k-head or W**ker ? I said "what do you mean ?" He said "The dealer in SA which one is he ?" After laughing a bit I said "Both !"

I mean how bad is that ? I rang a few more dealers in Vic and they all had similar stories of lots of sales to SA buyers who are disgruntled with this SA dealers attitude. Does he realise how many extra sales he could have made and the associated parts sales as well.

I wish Husaberg would locate another dealer in our state, if they do this go will lose sales big time.
Does anyone else have similar stories of dealers like this where they live ? He needs his head slammed against the wall to knock some reality into him !
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February 10th, 2011, 09:43 PM   #2
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Re: Dealers -- whats with these guys ?

That sucks! Not to rub it in, but 3Bros racing, is 10 minutes from my house, and they've been the best shop i've ever been in. Just picked up my 570 last week, and i've been back 3 times since. Wish they could all be so great.
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February 11th, 2011, 02:07 AM   #3
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Re: Dealers -- whats with these guys ?

Originally Posted by Stewballs
That sucks! Not to rub it in, but 3Bros racing, is 10 minutes from my house, and they've been the best shop i've ever been in. Just picked up my 570 last week, and i've been back 3 times since. Wish they could all be so great.
You got the 2011 model ? Enjoy your ride.

There are good dealers and bad dealers, the trick is to find one you like and stick with them.
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February 11th, 2011, 02:21 PM   #4
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Re: Dealers -- whats with these guys ?

I happily drive a good hour to get to my dealer (Sutto's in NSW) out of all the brands I have dealt with they set the standard. Hopfully Berg/KTM will notice the lack of sales and make a change.
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February 11th, 2011, 03:17 PM   #5
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Re: Dealers -- whats with these guys ?

you guys are lucky, my closest dealer is a 5 hour drive away.
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February 11th, 2011, 07:35 PM   #6
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Re: Dealers -- whats with these guys ?

Originally Posted by turdburgler
OK, so my first post is a gripe, so shoot me

Here in SA we have only 1 dealer to cover our entire huge state, and he is located 3 hours North of our capitol city of Adelaide. No big deal there...

Anyway, restricted to only one dealer we have to shop there or travel about 1000 kms to the next nearest dealer interstate. This bloke who runs the dealership here in SA has diddly squat idea of public relations ! If he only knew how many sales he has lost interstate he would not sleep well at night. He is rude, argumentive, not negotiable and generally full of himself. His workers are fine, but he is the one selling bikes and losing sales.

I can name at least 15 people in the last 6 months who would have bought from him but walked out after 15 minutes in his presence. I myself walked out and travelled interstate to buy my 2011 FE570, and saved money in the process. When I was on the phone to the Victorian dealer and he heard I was from SA, his first question was "D**k-head or W**ker ? I said "what do you mean ?" He said "The dealer in SA which one is he ?" After laughing a bit I said "Both !"

I mean how bad is that ? I rang a few more dealers in Vic and they all had similar stories of lots of sales to SA buyers who are disgruntled with this SA dealers attitude. Does he realise how many extra sales he could have made and the associated parts sales as well.

I wish Husaberg would locate another dealer in our state, if they do this go will lose sales big time.
Does anyone else have similar stories of dealers like this where they live ? He needs his head slammed against the wall to knock some reality into him !
Being an ex Husaberg dealer myself 2005 to 2009 i can now freely comment on your situation, its a pity the only SA dealer is a knob but Husaberg Australia do not just allocate another dealer and say here is some bikes and happy selling, Any dealer has to pass a criteria which is a fairly one sided affair in favour of Husaberg aust, its expensive to take on and the finance required through GE commecial means you have to at least 250,000 and your house cash or property as security, you have to put your balls in a noose to have them or Husaberg will not deal with you and GE charge interest at 11% after 90 days, you cannot buy the bikes direct for cash as Husaberg get a kickback of GE, its a friggin rort.
You must carry all the models on the floor and maintain stock levels whether you can sell them or not luckily husaberg have minimal models so its a bit easier, i had KTM as well so image the money tied up in Floorplan
Then you must have the tools which is to be expected i suppose to to the service but the computer alone for the EFI was over $4000 plus special tools probably $3000, then you have to carry the Husaberg Hard parts at a level Husaberg set and it includes the stuff you can buy on ebay or in the US for less than half the price so it hangs on you wall so people can view it and the go home and order online and Husaberg dont really care.
Then you have to carry the spare parts at your cost and pay a dealer fee of $2000 a year its maybe more now.
You once had 2 other dealers but they threw it in as you just cant make money out of bikes anymore as there is not the amount of profit in selling one as most people think, its a miserable 10% if you dont give aways some add ons, warranty issues also take up a lot of expensive time and you dont get much back, and then theres the biggest killer DISCOUNTING by other dealers it rips the guts out of the whole thing and it has ended up wrecking the industry, Husaberg let this happen because they still get their full price it only the dealer that looses out.
I was undercut by dealers in Sydney all the time and sold some bikes for less than what i paid to get away from the interest. I heard if you get caught discounting By Harley Davidson they will take your dealership off you, thats not the case in the dirtbike world as i was told theres nothing we can do beacause its price fixing, bullshit.
So why the hell would you want to take those chances put your hand up for a franchise with the only positive being Husaberg is probably one of the best ones to have.
I left very dissapointed with the whole situation but SA needs more than one dealer, its a shame that the one you have needs some attitude adjusment. but its a murky situation once you get involved so nobody wants to take the chance. I know i never will again.
I hear your cries for help and i feel for you good on you for having your say but i can bet it will fall on deaf ears, i know all my concerns that i expressed over the years did. I became a bit of a pain in the arse for them when i exposed things so i think they were glad to see me go.
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February 12th, 2011, 07:59 PM   #7
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Re: Dealers -- whats with these guys ?

HM... weird

Im just in the process of buying a FE450 of the bloke and so far i have had no issues at all. Price is better then what i have been quoted from other places on-road. He went through the hassle of calling me after work so we can sort out what i wanted on my bike. Which i must say is good on his behalf. But yeah the prices for the husaberg parts in Aust
~130 for the fkn Rear brake tip.... or $30 from uk
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February 12th, 2011, 08:25 PM   #8
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Re: Dealers -- whats with these guys ?

Originally Posted by Cain
HM... weird

Im just in the process of buying a FE450 of the bloke and so far i have had no issues at all. Price is better then what i have been quoted from other places on-road. He went through the hassle of calling me after work so we can sort out what i wanted on my bike. Which i must say is good on his behalf. But yeah the prices for the husaberg parts in Aust
~130 for the fkn Rear brake tip.... or $30 from uk
i found that some people didnt like me either and some wouldnt shop anywhere else, i often told them straight up when they were pushing the boundarys and i had a few letters written about me to KTM. It mainly involved people screwing me on price and i would tell them no you cant have it, it offended them when they didnt gey there own way. Too bad. where is this dealer in question i possibly know them, it cant be Caldecotts or GP mcls ????.
There is a reason for high prices but i will keep this explanation simple, KTM & Husaberg parts in Europe and USA are distributed by the factory straight to the dealers. But in Australia it comes from the factory to KTM Husaberg Australia then to the dealer, its the old middle man syndrome. KTM Husaberg Australia are like a franchisee. Cheaper prices here in OZ can only be achieved if the factory bought out KTM Husaberg Australia. We heard whispers of that years ago but nothing ever eventuated.
You also have a lot further to import the parts out here so it adds expense.
Dealers on the east coast paid have to pay for airbags on daily orders as well, stock orders were road freighted free of charge, Bikes are sent from the warehouse in Western Australia at one set price for every dealer whatever your location in OZ and to KTM Husaberg Australias credit is was very cheap considering the distance i think they absorbed a portion of the cost. Freight coming out of Perth is half the price of freight coming in and the trucking company they used needed a backload.
Bike prices in OZ are also effected by freight because in Europe the ship the bikes on a plastic returnable pallets and the bikes are almost ready to ride of the pallet, for Australia they have to break them down into pieces and put them in carboard boxes a certain dimension so they fit neatly in sea containers this extra service is charged to Australia by the factory and it ends up costing more for your bike. They also have extra work with all the pollution and de restriction crap for Australia our bikes are specced the same as Europe. USA has other rules.
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February 13th, 2011, 02:29 AM   #9
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Re: Dealers -- whats with these guys ?

Flinders Motorcycles
owner is a bloke called phil.

Like i said nothing but positives from this guy.
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February 13th, 2011, 06:52 AM   #10
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Re: Dealers -- whats with these guys ?

Originally Posted by Cain
Flinders Motorcycles
owner is a bloke called phil.

Like i said nothing but positives from this guy.
is that in Whyalla as they came on board about when i left, i rode all my MX day in the spencer gulf from 1981 so i know the area, ive rode pirie mx and longtrack, whyalla, augusta, brook, germain, lincoln, my first ever MX on an 80 was at Augusta 1981 just out of town on the left and later the Aussie titles at Yorkeys crossing senior track 83, Pirie easter MX and long track from about 1988 to 2001. SA enduro titles 1992 at germain, SA mx titles at the Brook and Lincoln.
Rode with the SA legend Haydon but down your way Footner, Burt, Ashby, Butler but there are many more who have retired early, Magor, Williams, you may not know the names but im coming back this easter to Port Pirie to race again after 10yrs. Last time i rode was in 2001 with with Craig Carmichael and Dale Newman, Shane Metcalfe so i looking forward to seeing all my mates again, ive retired years ago and just do the old meetings at the tracks i used to ride years ago as it spins my wheels faster when i go back.
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