August 29th, 2011, 09:57 PM
Joined: Nov 2010
Re: New Fuel pump!!
Originally Posted by Bergini
not to stick up for the dealer or anything, i am not a dealer and have actaully never talked to anyone from husaberg, i work for a chrysler dealer and at least for us and goodwill warrantys the customer has more pull for sure, if i call, even if fighting for the person, i rarely get something covered, unfortunatly, if the customer calls and complains directly, even if they have a bogus demand, i have found they are more likely to get coverage or assisstance,
the way i see it the customer relation people dont care if i have to tell the customer no and get my face torn off, but if they have to tell them no themselves they are in for it, is this right? hell no, just the way it is, at least for my company, slightly different since fiat took over but thats beside the point,
maybe your dealer is just lazy, these calls are usually a pain in the arse and you sit on hold forever at least for me but like i said, complete different company, i have no idea if husaberg customer relation people are like this or not,
when you call, be nice, be sure they know you know its a known problem
good luck guys
I am always nice when talking to the dealer and the people on the customer service side. I finally got it resolved but the complaint is simple.
When they give you a general KTM number that has no one on the other end of the phone just a message machine, there is no one to complain to, and you have to leave a message which I have left about 15 over 2-3 weeks it becomes a little frustrating. With Chrysler or any other dealer usually there is a customer service line that you can talk to a person. I have left VIN number on the messages like suggested and still no response, yet finally after the 2-3 weeks of messages I call the dealer back and ask them to get me in touch with a regional rep. He called and left a message at 6 am once with the general number again with no success. Finally the dealer decided to go to bat again and finally thank goodness got through and they are sending me a new pump. I am grateful to the dealer for finally getting it taken care of. I have yet to receive the new one but they say it is in the mail.
BTW I ordered the aftermarket pump and it is working amazing and I didnt have to mod the stock much because I dremeled the aftermarket one down to fit the stock fuel lines. It was an idea that was on another thread and I played with it and it worked amazing. I really find this forum great for information and I have pictures of every step to the replacement that I will hopefully upload this week.
Thanks again for the detailed input. Good and bad it does help to build an understanding of how to fix the problems the best way.